More customers leaving big banks

If you hate the banks, fire them! Here is an article on CNN that talks about just that...

NEW YORK (CNNMoney) -- New fees and poor customer service have sparked an exodus among big bank customers, many of whom switched to smaller institutions last year.
The defection rate for large, regional and midsize banks averaged between 10% and 11.3% of customers last year, according to a J.D. Power and Associates' survey of more than 5,000 customers who shopped for a new bank or account over the past 12 months. In 2010, the average defection rates ranged from 7.4% to 9.8%.

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